Ashley Hughes, Stephanie Zajac, Jacqueline Spencer, and Eduardo Salas wrote a recent research note for the International Journal of Training and Development. The research note is build around an evidence-based checklist of actionable insights for practitioners that will help to enhance the effectiveness of training interventions. These actionable insights would help to prevent ‘transfer problem’, meaning that trained skills are not being used on the job.
Unfortunately, these published academic papers are often behind a paywall, but you may request a PDF from the authors here on ResearchGate.
For the full details and scientific evidence behind each suggested action, I suggest you access the research note. Nevertheless, here’s my summary of their main advice on improving training transfer before, during, and after training implementation:
- Conduct a training needs analysis to align the training’s content and participants with the organizational objectives
- Involved stakeholders should be aware of training, understand its importance, and — obviously — be prepared for the training program. The scholars provide seven specific actions here, including the setting of personal training goals, and aligning resources and rewards with the training.
- Training attendance should be framed as an opportunity, and the training’s anticipated benefits could be emphasized (e.g. improvement of work processes or on-the-job performance).
- A climate which encourages learning should be created, with dedicated time (and opportunities) for post‐training learning
and a sense of accountability for using trained knowledge, skills, and abilities.
- Piloting the training with a single department or subset of trainees is highly encouraged. This is one way that greatly helps to assess whether the training design is appropriate in terms of content and delivery.
- Error‐encouragement framing can influence a trainee’s learning orientation and thus errors made during training should be framed as growth opportunities.
- Use of the trained skills should be supported and planned. For instance, participants could be given a small workload reduction to provide opportunities to apply the learned knowledge and skills once they return to their position.
- Management and training participants should be held accountable for their use of skills on the job.
- Think about using just‐in‐time or refresher training and coaching, if needed.
- Assess training effectiveness criteria including training transfer using metrics and analytics. Specifically, the scholars propose that the criteria measured in the training evaluation should correspond to the training needs identified through the training needs analysis that was conducted before the training.
- Training evaluation criteria should consider the scope and timeframe of the training. Take into account that distal outcomes such as ROI may take longer to realize.