Tag: customerexperience

Practical Tools for Human-Centered Design

Practical Tools for Human-Centered Design

Google’s guidebook to human-centered AI design refered to the Design Kit, containing numerous helpful tools to help you design products with user experience in mind.

The design kit website contains many practical methods, tools, case studies and much more resources to help you in the design process.

Screenshot of designkit.org/methods

Human-centered design is a practical, repeatable approach to arriving at innovative solutions. Think of these Methods as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems.

The design kit methods section provides some seriously handy guidelines to help you design your products with the customer in mind. A step-by-step process guideline is offered, as well as neat worksheets to records the information you collect in the process, and a video explanation of the method.

Example method screenshot from designkit.org/methods/frame-your-design-challenge
Google’s Guidebook for Developing AI Product Development

Google’s Guidebook for Developing AI Product Development

I came across another great set of curated resources by one of the teams at Google:

The People + AI Guidebook.

The People + AI Guidebook was written to help user experience (UX) professionals and product managers follow a human-centered approach to AI.

The Guidebook’s recommendations are based on data and insights from over a hundred individuals across Google product teams, industry experts, and academic research.

These six chapters follow the product development flow, and each one has a related worksheet to help turn guidance into action.

The People & AI guidebook is one of the products of the major PAIR project team (People & AI Research).

Here are the direct links to the six guidebook chapters:

Links to the related worksheets you can find here.